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Workshops

Advantage Point Systems, Inc. offers workshops in two-day, one-day, half-day or one-hour formats. To preview some of our most popular workshops, click on any of the following categories:

Change Management
Stress Management
Teambuilding
Sales Training
Motivational Speaking

Articles

To read some articles from Advantage Point Systems, Inc., simply click on the following categories for a broader listing:

Change Management Articles
Marketing Articles
Motivational Articles
Sales Training Articles
Staff Development Articles
Strategic Planning Articles

Contact Us!

For More Information call: (916) 987-0359or click here to fill out a form and one of our customer service representatives will contact you!

Motivational Speaking

Motivation Is An Inside Job

Seminar Content

  • Discover the factors that stimulate the unique you
  • Overcome the de-motivators in your life
  • Overcome rejection by playing the "motivation game"
  • Identify the thinking frames that stifle you
  • Increase your energy level by managing your "motivational strength"

Membership and Client Retention in an Instant Gratification Society

This workshop focuses on how to turn prospects into loyal believers in your association, product or service. The topics covered are...

  • How to move people up the ladder of belief
  • How to ask significant questions
  • How to understand your listener's decision frames
  • How to keep your clients loyal
  • How to key your staff motivated when they are struggling with rejection
  • How to master the five steps of the motivated sequence
  • How to use the most effective technique to make your point
  • How to deal with objections
  • How to make persuasive presentations (and the ethics of persuasion)

If You Only Had One Rule

This one rule, "Use good judgement," is the key to leadership, parenting, management and life. As a leader, the best thing I can do is to give the tools that enable and empower people to use good judgement.

In our customer service workshops, we focus on how to practice good judgement when...

  • Dealing with challenging customers
  • Putting a customer on "hold"
  • Transferring a customer who has already been transferred three times
  • Delivering bad news
  • The customer is wrong
  • Taking the time to listen when you are under the gun to increase production
  • Sending an important message by e-mail, fax or voice mail
  • Confronting an internal customer who is not using good judgement

Participants in this exciting class learn and practice the customer service "good judgement" tools. We not only have fun, but many participants have said that they have used the communication tools in their personal as well as professional lives.

The "If I Only Had One Rule" workshop can be utilized in any of the following ways:

  • A one-hour motivational session
  • A half-day seminar
  • A whole-day workshop

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