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I Didn't Say That:
A Proactive Approach to
Interpersonal CommunicationLearning
Objectives
The workshop is a hands-on laboratory in which participants will learn and practice the
communication skills necessary to provide effective leadership, develop bridge-building
relationships, resolve conflicts, and enhance workplace morale.
By the end of this session you will know:
- How to effectively make your point heard over everyone else
- How to interpret ethnic, generation, gender, and personality communication frames
- How to use the most effective technique to make your point
- How to send an effective e-mail that is read and understood
Workshop Overview
Twenty-first century communication frames
- Time (sound bites and information overload)
- Ethnic filters
- Generation filters (radio babies, TV babies, computer babies)
- Gender
- Personality (cause, corporate, and community)
- Non-verbal
- Listening techniques
- The art of asking questions
- Giving feedback
- The correct use of emotional "trigger words"
- The correct use of e-mail: do’s and dont's
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